working at navori labs

Application Support Level 1 & 2 and Application Support Engineer

Navori Labs is looking for 2 Application Support profiles (technician IT & Engineer) to join the team based in Montreal dowtnown, Navori’s HQ for the Americas.

As part of Navori Labs’ ongoing dynamic growth in the US, we are looking for 2 proactive, hands-on, with excellent contact skills Application Support profiles to provide 1st and 2nd line support to Navori’s customers.

A unique opportunity to join an established global leader in the digital signage and analytics software industries. You will be part of an already established global support team, driving innovation and customer success.

About the role

You will report to the Customer Services Director and to the Managing Director of the North American region. More specifically, you will be called upon to accomplish the following:

  • Provide technical support while ensuring dedicated and personalized follow up with our North American customers and partners.
  • Collaborate with Navori’s development teams to escalate product issues, and to be aware of all new product features and functionalities.
  • Continuously drive software improvements and ensure the seamless support of our customers.
  • Periodically assist with pre-sales activities as needed.
About you: 

Are you highly interested in the Digital Signage and AI fast moving industries?

Do you ideally hold:

  • B:S./M.S. in Computer Science, Engineering, Information Systems.
  • Between 2 and 10 years of experience in a similar role.
  • Native English speaker.
  • A unique combination of technical knowledge and “people” skills.
  • Strong ability to multitask and prioritize multiple open issues in a timely fashion.
  • Problem-solving skills and the ability to break down complex concepts and technical issues.

If you have an experience in the digital signage sector, even though it is not a requirement, it is a strong must, to get quickly on track.

IT /technical specific required skills: 
  • Ability to interact with and describe the use of APIs
  • JavaScript, C#, .NET, HTML5, SQL experience
  • Technical working knowledge of Microsoft Windows Server (IIS configuration), SQL Server, (configuration and scripting), Windows and Android OS.
  • Experience with installing Windows Servers and VM-Ware
  • Network knowledge (Domain, LAN and Proxies),
  • Microsoft Azure VM configuration (Load Balancer, Content Delivery Network)
The location: 

Our office is well located in downtown Montréal. Our office features our state-of-the-art Innovation Center, an interactive product showroom from where demos are made. The candidate will have the chance to learn from a collaborative team and quickly become an expert in our products.

What we offer: 

We offer you the opportunity to work in an important, challenging and influential position for an innovative technology company. In this position, you can fully apply your know-how, experience, and skills to make a significant personal contribution to the group’s development and end-users’ satisfaction. Within Navori Labs you will find a united professional team operating in a friendly and dynamic atmosphere.

About Navori Labs 

Navori Labs is a Swiss software innovator, with over 20 years of experience delivering premium technologies for digital signage and computer vision for marketing insights. The company is growing steadily and continues to see consistent revenue growth year-over-year. We operate from Canada, Mexico, Switzerland, and Jordan. We continuously invest in R&D to provide high end technology solutions to customers across 100+ countries.

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  • October 18, 2022
  • LocationMontreal
  • Work TypeFull-time

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